Return & Refund Policy

Return & Refund Policy - Beauty Essence BD At Beauty Essence BD, we are committed to delivering 100% authentic, high-quality Korean skincare products right to your doorstep. To ensure complete transparency and peace of mind, please carefully review our Return & Refund Policy below: 1. On-the-Spot Inspection (Mandatory) -Customers are requested to thoroughly check the package and products in front of the delivery agent before receiving and completing the payment. -Please inspect the parcel for any physical damage, leaks, incorrect items, or expired products right away. 2. Immediate Returns (In Front of the Delivery Agent) -If you find any damaged, defective, or incorrect product, you must return the parcel immediately to the delivery agent on the spot. -Once the delivery agent leaves your premises, return claims for physical damages or missing items will not be accepted. 3. 100% Money-Back Authenticity Guarantee -If any product purchased from us is legitimately proven to be non-authentic (counterfeit), we offer an unconditional 100% Cash Back / Full Refund. 4. Refund Processing -In the case of an eligible return or authenticity claim, your refund will be processed via bKash, Nagad, or Bank Transfer within 3 to 5 business days after verifying the returned merchandise.